⚠️ Please read and share! This is important information regarding our temporary appointment protocol:
In light of COVID-19, we at The Welcome Waggin’ want to share some protocols we have enacted effective immediately that may affect you. We have been getting a lot of new client calls because the chance of spread is less for a home visit versus a clinic visit. This may be true, but we can only ensure that we are around if we are sticklers for hygiene and social distancing. With more and more positive cases being reported in the counties we visit; more cases are surely coming. The more we can do now, the more we can slow down the spread and give our elderly and immunocompromised clients (and family members) the best shot at beating, or better yet avoiding, this virus. In our opinion, enacting these measures is our civic duty to protect our most vulnerable citizens.
- If you or a family member are sick, even if it is just the sniffles, or if you are quarantined, please reschedule your appointment. So you may ask “What if my pet has an issue, what am I supposed to do?” Call us. We are looking into telemedicine (virtual) options for the right scenario and may be able to help virtually.
- If one of our staff members is sick, she will not go into your house.
- We will maintain a 6-foot distance between a client’s two-legged family members and ourselves. This is in the spirit of “social distancing” that is recommended by the CDC to curtail the spread of this virus. We realize this is awkward and we hate it, as we tend to be hugging-type people, especially in times of letting an animal go, but this is very important.
- Dog appointments will take place either outside or in a garage if possible.
- Cat appointments will likely need to take place inside because, well, cats. But it is important to have your cat isolated in an area that we can get to your cat(s) easily and quickly. No “cat wild goose chases” will occur.
- We will ask that you throw away the trash we create during our appointment (except needles of course) to reduce the risk of contamination.
- We may call you the morning of your appointment or at your appointment time to get a history and talk about your concerns, prior to our entry to your home. We may also elect to call you after we examine your animal to discuss the plan/treatment. Again, to minimize contact and exposure.
- We will rely on you to accurately weigh your animal prior to the appointment, so we don’t have to bring in our scale. We will only be bringing in what we need – no bags, equipment, etc. that isn’t necessary.
- To keep things brief, and minimize electronics going in/out of homes, we will expect payment at the time of the appointment via credit card. We will process the payment by manually entering your credit card numbers, not swiping your card and ask that you have it ready and accessible. We can also accept payments via Zelle and can offer you instructions if that is your preferred method of payment. No cash or checks will be accepted. We still expect payment at the time of service so please continue your great dedication to paying us on time (i.e. the same day).
- Please have soap available if we need it along with disposable paper towels.
- We are a small business but provide an essential service. Please help us to continue to do so by adhering to these protocols, paying on time, and referring to https://www.cdc.gov/coronavirus/2019-ncov/index.html for daily updates.
Thank you for your patience during this time period. Stay tuned as we will be changing our policy as guidance from our health department and government advises.
Drs. Lisa McIntyre, Tiffany Leach, Jeni Rogan Waeltz, and Sarah Salazar and Christy Millett